Frequently Asked Questions

Please give it up to 72 hours.

Sleeping on a wedge pillow is a new way of sleeping and it can take a while to get used to it. Please make sure to watch our help videos and implement the suggestions. A wedge pillow helps alleviate so many conditions, so it is worthwhile persisting. Remember that you have a 60 day sleep trial included.

Please watch our help videos and contact us if your issue isn’t covered there.

Our pillows are designed to be soft to offer you the best results. Soft pillows are favored by much of the population. For stomach and back sleepers, a soft pillow allows the head to settle down closer to the mattress for optimal spinal alignment. For side sleepers, a soft pillow helps reduce pressure points at the ears.

Please persist with the trial and I think you will find you will love it in time.

Our wedge pillow is the softest on the market. We have made it as soft as we could make it without compromising the support you need to elevate your body. Please give the wedge pillow a few weeks to reach its full softness. Remember you have a 60 day sleep trial, so make the most use of it.

Please give it 72 hours to regain its proper shape. If after that time it hasn’t regained its shape, contact us as it maybe defective.

All our returns are destroyed, However, sometimes an Amazon operative can make a mistake and return a previously sold pillow to the main stock. Do not worry, please contact us and we will send a replacement direct from our warehouse.

Our pillows are designed with just the right amount of thickness to provide enough cushioning which ensures proper alignment of your neck, head and body. This also helps prevent additional pressure points which can lead to neck or back pain. Quality pillows are often heavier than poor quality alternatives. This is why our wedge pillow is heavier than a lot of our competitors.

Our wedge  pillow is bigger than most to provide proper support to your body.

Our pillows don’t usually have a smell. However, some people are very sensitive to smells. It is probably just “New Foam” smell. If you are smelling something, please air out the foam for 72 hours and wash the cover. The smell will be gone.

Remember that unlike other wedge pillows our foam is certified by CertiPUR-US to be free from harmful ingredients.

It takes a while to get used to sleeping on a wedge pillow. If you find it too steep, try sleeping lower down the wedge pillow, as you get used to it, you can move further up.

Our pillow is the ideal size and shape to solve the problems for which you needed a wedge pillow. You have a 60 day sleep trial, so watch our help videos, and try to implement our suggestions. As you get used to the wedge pillow, you will start to find in indispensable.

Please contact us with photos of the issue, the pillow maybe defective.

Please contact us with photos and we will arrange a replacement.

Please watch our help videos and try to implement our suggestions. If we do not cover your issue, or our suggestions do not help, contact us for further instructions.

Please watch our help videos  to make sure you are using it correctly. It can take time to get used to sleeping on a wedge pillow but it helps alleviate so many conditions it is worth persevering. It can also take time for a wedge pillow to work its magic. Just give it time.

Please note that ours is one of the widest wedge pillows on the market. Give yourself time to get used to it and you will find that it is very comfortable.

Our wedge pillow is one of the longest on the market. Please make sure you are sleeping as high as possible on the wedge pillow. Also try using your own pillow on top of the wedge pillow as that will make it feel longer.

It takes a while to get used to sleeping on an incline. Please watch our help videos where we have suggestion for this issue. Also, remember you have a 60 day sleep trial, so give yourself time to get used to the wedge pillow, you won’t regret it.